Refund & Cancellation Policy

Last Updated: 10 August 2026

This Refund & Cancellation Policy applies to printing, photocopying, photo printing, passport-size photo printing and other services provided by RS DIGITAL PRINTS.

1. Order Cancellation

Customers may request cancellation of an order before printing or production has started.

To cancel an order, please contact RS DIGITAL PRINTS as soon as possible through WhatsApp, phone or other available contact methods.

Once printing or production has started, cancellation may not be possible because paper, ink, materials and production time may already have been used.

2. Refunds Before Printing

If an order is successfully cancelled before printing or production begins, any applicable advance payment may be refunded, subject to the circumstances of the order.

Refunds will normally be processed using the original payment method where practical.

3. Refunds After Printing

Once an order has been printed or produced according to the customer's instructions, refunds are generally not available simply because the customer changes their mind.

This includes situations such as:

• Customer no longer needs the prints

• Customer ordered the wrong quantity

• Customer provided the wrong file

• Customer provided incorrect printing instructions

• Customer selected the wrong paper size or printing option

4. Printing Errors Caused by RS DIGITAL PRINTS

If a printing error occurs because of an issue on our side, please contact us as soon as possible.

Depending on the circumstances, we may provide:

• A replacement/reprint, or

• An appropriate refund

We will make reasonable efforts to resolve genuine printing errors.

5. Customer File or Instruction Errors

RS DIGITAL PRINTS is not responsible for errors that originate from the customer's supplied file or instructions.

Examples include:

• Incorrect spelling in the original document

• Incorrect page selection

• Wrong photograph

• Low-resolution image

• Incorrect document orientation

• Incorrect number of copies requested

• Incorrect color or paper selection

Customers are encouraged to carefully review their files and order details before confirming printing.

6. Photo Printing and Passport Photos

Because photo printing and passport-size photographs are customized services, refunds are generally not available for a change of mind after printing.

If the printed photograph does not match the agreed specifications because of an error by RS DIGITAL PRINTS, we will review the issue and may offer a reprint or appropriate resolution.

Customers are responsible for confirming the required photograph specifications for government, educational, employment, visa or other applications.

7. Orders Placed Through WhatsApp

For orders placed through WhatsApp, customers should clearly communicate:

• File/document to be printed

• Number of copies

• Paper size

• Color/B&W

• Single-sided/duplex

• Photo size

• Any other special requirements

Once the order has been confirmed and printing has started, cancellation may not be possible.

8. Refund Processing Time

Where a refund is approved, the processing time may depend on the payment method or financial service used.

RS DIGITAL PRINTS cannot guarantee the exact time taken by a bank, payment provider or third-party payment service to complete the refund.

9. Non-Collection of Orders

If a customer places an order and does not collect it within a reasonable period, we may contact the customer to arrange collection.

For customized or printed materials, failure to collect an order does not automatically create a right to a refund.

10. How to Request a Refund or Cancellation

Please contact us with:

• Your name

• Order details

• Date of order

• Reason for cancellation/refund

• Relevant payment details or proof of payment, where applicable

We will review the request and communicate the available resolution.

11. Changes to This Policy

RS DIGITAL PRINTS may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with a revised “Last Updated” date.

12. Contact Us

RS DIGITAL PRINTS

📱 WhatsApp: [Your WhatsApp Number]
📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]
📍 Address: [Your Business Address]

RS DIGITAL PRINTS

High Quality Prints at Affordable Price